After-Sales Service

Comprehensive support from warranty and repair to technical assistance and training — we stand behind every product we sell

Warranty Service

All EV charging products come with a standard 3-year warranty. Extended warranty options available for commercial and fleet installations.

  • ✓Manufacturing defects covered
  • ✓Component failures under normal use
  • ✓Electrical malfunctions
  • ✓Software defects

Repair & Maintenance

Professional repair services for all our products. Our technical team provides remote diagnostics and on-site support for large projects.

  • ✓Remote troubleshooting
  • ✓On-site repair for large projects
  • ✓Preventive maintenance plans
  • ✓Spare parts supply

Technical Support

Comprehensive technical support including installation guidance, configuration assistance, and firmware updates.

  • ✓Installation guidance & documentation
  • ✓Remote troubleshooting & diagnostics
  • ✓Software updates & firmware upgrades
  • ✓OCPP configuration support

Return & Replacement

Flexible return policy for defective products and unused items. Fast replacement process for warranty claims.

  • ✓30-day return for unused products
  • ✓Free replacement for defective items
  • ✓Fast warranty claim processing
  • ✓Custom order consultation

Shipping & Logistics

Worldwide shipping with proper export documentation and customs clearance assistance.

  • ✓Sea freight for large orders (20-45 days)
  • ✓Air freight for urgent orders (5-10 days)
  • ✓Express courier for samples (3-7 days)
  • ✓Export documentation assistance

Documentation & Training

Complete product documentation, user manuals, and training materials for partners and distributors.

  • ✓Product datasheets & manuals
  • ✓Installation video guides
  • ✓Distributor training programs
  • ✓OCPP integration guides

Warranty Claim Process

1

Contact Us

Email or WhatsApp our support team with your order details

2

Provide Evidence

Send photos or videos showing the issue

3

Assessment

Our technical team evaluates the problem within 48 hours

4

Resolution

We provide repair, replacement, or refund as applicable

Need Support?

Our team is ready to help you with any product or service questions

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