Shipping & Warranty

1. Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days. Custom or OEM orders may require additional processing time as specified in your quotation.

Shipping Methods

We offer various shipping options to meet your needs:

• Sea Freight: Economical option for large orders (20-45 days)
• Air Freight: Faster delivery for urgent orders (5-10 days)
• Express Courier: For samples and small orders (3-7 days)

International Shipping

We ship to over 50 countries worldwide. All international shipments are handled with proper export documentation and customs clearance assistance. Import duties and taxes are the responsibility of the buyer.

Shipping Address

Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect addresses provided by the customer.

2. Warranty Policy

Warranty Coverage

Ariel Industry offers a standard 3-year warranty on all EV charging products from the date of purchase. Extended warranty options are available for commercial and fleet installations.

What's Covered

The warranty covers:

• Manufacturing defects
• Component failures under normal use
• Electrical malfunctions
• Software defects

What's Not Covered

The warranty does not cover:

• Damage from misuse, abuse, or negligence
• Unauthorized modifications or repairs
• Normal wear and tear
• Damage from power surges or electrical issues
• Environmental damage (water, fire, etc.)

Warranty Claim Process

To make a warranty claim, please follow these steps:

1. Contact our support team with your order details
2. Provide photos or videos of the issue
3. Our technical team will assess the issue
4. If covered, we will provide repair or replacement

3. Return Policy

Standard Returns

Returns are accepted within 30 days of delivery for unused products in original packaging. A 15% restocking fee may apply. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Defective Products

If you receive a defective product, please contact us immediately. We will provide a replacement or full refund, including return shipping costs.

Custom Orders

Custom or OEM orders are non-returnable unless defective. Please ensure all specifications are correct before confirming your order.

4. Technical Support

We provide comprehensive technical support for all our products:

• Installation guidance and documentation
• Remote troubleshooting and diagnostics
• Software updates and firmware upgrades
• On-site support for large projects (additional cost)

5. Contact Information

For shipping, warranty, or support inquiries, please contact us: